Delivery times and Postage

SASHALOUISE clothes are handmade to order. Delivery time between 6 to 8 weeks but we always endeavour to ship as soon as possible. Please feel free to email sasha@sashalouise.co.uk For specific orders.

For express delivery please contact us before placing an order. Express delivery can get your order to you a lot faster but this dependent on the order.

All pieces are handmade to order, by Sasha Louise, I have no team everything is made by myself.

Recorded delivery

Our standard delivery is first class post for packages under 3kg and Royal Mail Standard Parcel service for heavier items. First class post to the UK usually arrives the next day but please allow 5 days for all items. We use courier services for the rest of the world. All packages need to be signed for.

Privacy Policy

We take your privacy very seriously and are committed to providing a shopping experience that respects your privacy.

When you make a purchase we need to collect certain information to fulfil your order. We do not sell, rent or disseminate this information to any third parties for marketing or any other purposes.

You can be confident that we will not disclose your details to anybody unless required by law to do so or unless you explicitly give us the authority to do so.

Our web site links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites.

Email marketing

We only send emails to addresses that have been supplied directly to us by customers and we always remove addresses from our address book when requested to do so by those customers. We only add customers to our mailing list who have given us permission to do so.

Payment

Payment can be made through our website with a credit card.

RETURN POLICY

All items are hand made to order, unless otherwise stated

ALL SALES ARE FINAL, any questions regarding size/delivery date must be asked before purchase

items are made to measure, if you have any questions on how to properly take measurements we are happy to help. If incorrect measurements are given sasha Louise can take no responsibility for garments not fitting.

Any problems must be reported within 7 days.

Any rare manufacturing defects will be replaced at no cost to you.

All items are made to order, so please be aware there may be a waiting time. We will keep you informed on delivery times. Orders are usually shipped within 4-8 weeks depending on how busy we are. If you need the item for a certain date/event please let us know when ordering and we can let you know if it is possible.

When returning goods to us please send by registered post and retain proof of posting.

Please email us for returns address.

When trying on leggings and swimwear for the first time, please keep underwear on.

We are unable to give a refund on special orders or customized goods (including special order colours) unless the fault lies with us.

Copyright

All rights, including copyright, in this website are owned by or licensed to SashaLouise. You may not modify, distribute or re-post anything on this website for any purpose without our permission. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SashaLouise. To request permission to use contents please contact us.

Additional Information

SashaLouise reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, SashaLouise has the right to cancel the order and refund any amount paid in the best way. SashaLouise shall also notify the customer of equivalent replacement products if available.

All enquiries: Sasha@sashalouise.co.uk